Terms of Service

1. Acceptance of Terms

By accessing zoanex.com or entering into a service agreement with Zoanex, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Zoanex provides account-based marketing (ABM) consulting and implementation services, including but not limited to: ideal customer profile (ICP) design, target account list construction, signal architecture, outbound system design, and revenue feedback loop implementation. The specific scope of services for each client engagement is defined in a separate Statement of Work (SOW) or service agreement.

3. Client Responsibilities

To enable Zoanex to perform services effectively, clients agree to: provide timely access to relevant data, systems, and personnel as agreed in the SOW; designate a primary point of contact with authority to make GTM decisions; review and provide feedback on deliverables within agreed timeframes; ensure that any data shared with Zoanex is lawfully obtained; and pay all fees as specified in the applicable SOW or service agreement.

4. Payment Terms

Payment terms are specified in the applicable SOW or service agreement. Generally, retainer fees are due in advance at the beginning of each monthly period. Late payments may be subject to interest charges as specified in the applicable agreement. Zoanex reserves the right to pause or suspend services for accounts with overdue balances.

5. Intellectual Property

Client data: All data, materials, and confidential information you provide to Zoanex remains your property.

Work product: Upon full payment, Zoanex assigns to the client all rights to custom deliverables created specifically for that client engagement, including target account lists, messaging frameworks, and sequence documentation.

Zoanex methodologies: Our underlying methodologies, frameworks, processes, and proprietary approaches remain the property of Zoanex.

6. Confidentiality

Both parties agree to maintain the confidentiality of the other party’s proprietary and confidential information disclosed during the engagement. This obligation survives the termination of any service agreement.

7. Limitation of Liability

Zoanex’s services are advisory and implementation in nature. We do not guarantee specific revenue, pipeline, or business outcomes. To the maximum extent permitted by law, Zoanex’s total liability for any claims arising from our services shall not exceed the fees paid by the client in the three (3) months preceding the claim.

8. Termination

Either party may terminate a service engagement as specified in the applicable SOW or service agreement. Generally, either party may terminate with 30 days written notice. Fees paid for services already rendered are non-refundable.

9. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation, and if unsuccessful, through binding arbitration in accordance with applicable arbitration rules.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised effective date.

11. Contact

For questions about these Terms, please contact us at: legal@zoanex.com or hello@zoanex.com